Refund FAQs
Refund processing, original payment methods, delivery-based request deadlines, and fees or item exceptions for eligible SkarAudio.com returns.
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How long does it take to receive my refund?
Under the Return Policy, refunds are processed to the original payment method within 24–48 hours after the return is received. A confirmation email is sent when the refund is issued. The time until funds appear depends on your payment provider; contact the provider if you need help locating an issued refund.
Can I receive my refund to a different payment method?
Refunds are issued to the original payment method. If you no longer have access to that card or account, contact the card issuer or financial institution for help receiving the funds. For a prepaid card no longer in your possession, contact its issuer.
What is the return window for refunds?
For eligible SkarAudio.com purchases, start the refund request within 30 days of delivery. The item does not have to arrive at our facility within those 30 days.
For a refund return using a prepaid label, the carrier's first physical handling scan must be recorded on or before day 37 from delivery. A tracking number or label-creation event does not count. See the drop-off requirements.
Can shipping or restocking fees affect the refund?
Yes. A reason-based return shipping fee may be deducted; the actual carrier cost is shown before confirmation. On-time returns have no restocking fee. Late returns may incur restocking and prepaid-label-cost deductions. Contact support before shipping a late return and review the shipping terms and authorization expiry rules, including the 180-day absolute refund limit from delivery.
Are pre-owned and marketplace purchases different?
For SkarAudio.com orders placed on or after May 18, 2026 at 12:01 AM ET, USED- items are not eligible for refund returns. Earlier orders follow the standard 30-day refund-request window from delivery. Amazon, eBay, and other retailer purchases follow that seller or marketplace's return policy. Review the full pre-owned and marketplace terms.
How do I start?
Visit the Returns Center with your order number and shipping ZIP code. For a product issue outside the refund window, review the separate Limited Warranty Policy; warranty coverage does not extend the refund window.