Damaged or Defective Items
What to do — and how to start a free return — if your order arrives damaged.
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Skar Audio acknowledges that damaged or defective arrivals are frustrating. We offer free shipping on damaged or defective items so that they can be returned for a refund immediately, provided notification occurs within 30 days of purchase.
Return Process
To initiate a return for damaged or defective items:
- Visit our returns portal
- Enter your order number
- Provide the ZIP code from your shipping address
- Select "New Return"
- Specify return details:
- Quantity being returned
- Select refund option
- Choose the applicable reason code
- Add relevant notes describing the damage
- Submit the return request
Important Note
This procedure applies exclusively to items purchased directly from Skar Audio's website. Customers with damaged items from Amazon or eBay should consult the respective marketplace's return procedures.
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