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General FAQs

Didn't find what you were looking for on our FAQ page? No worries, we can still help!

Please feel free to contact us via email at support@skaraudio.com, by calling (888) 501-7527, or fill out the from at the link below:

Contact Us

Occasionally, Skar Audio may need to reach out to you directly. We will never reach out to you to collect payment information unless specifically requested, however we may reach out to you for the following reasons:

To prevent fraudulent activity, we may ask for a copy of your ID matching your billing address prior to shipping any items. This is for your protection as a consumer.

The information we received for your address is incomplete or a PO BOX was provided.

We found that an odd mix of products was added to an order and we want to verify the order was correct prior to shipping.

An item has been sold out or has gone on back order, and you were not notified at the time of purchase.

Skar Audio is not available for walk in, local pick up at this time. All items must be purchased online or over the phone and shipped to their final destination.

Skar Audio has an ever expanding network of dealers throughout the US. Please click the link below to find a dealer near you.

Dealer Locator

We appreciate your support and patronage. We pride ourselves on keeping a low overhead and being mindful of our operating costs in order to offer the lowest rock bottom pricing on our high quality products. Because of this, we cannot modify pricing in order to custom build a package for individual customers.

It is always a great compliment when we hear that someone wants to represent us in their home town and in their own vehicle. 

Unfortunately, we at Skar Audio do not have any type of sponsorship program. We pride ourselves on keeping a low overhead and being mindful of our operating costs in order to offer the lowest rock bottom pricing on our high quality products. Part of this is not having any sponsorship program. 

However, we do have a competition team. To be considered for a spot on Team Skar, please contact our Team Captain, Master Will, at maxedoutwill@yahoo.com . Make sure to include photos of your build and any other information about your vehicle that you feel will help you to be put on the team.

Skar Audio is proud to offer financing options through Affirm.

For more details, click here or contact Affirm directly.

Affirm can be reached at help@affirm.com or by phone at (855) 423-3729.

Order FAQs

Once your Skar Audio purchase has shipped, Skar Audio sends an automated email directly to the email address you have provided for your order that will include your tracking number(s).

You can also find your all your order and tacking information by clicking here and logging into your account.

We take every precaution in our extensive checks and balances shipping procedures to ensure your order is pulled and shipped to you correctly. 

On the rare occasion this happens, please contact us immediately. We may ask for your order information, as well as photos of the items you received to determine next steps to get this corrected immediately.

As soon as you notice that your order has been placed incorrectly, please contact us immediately. Skar Audio is very quick to make sure we fulfill your order as soon as possible, however we will make every attempt to make any changes possible prior to your order leaving our facilities.

Warranty FAQS

Skar Audio stands behind its products and is proud to offer a 2 year limited warranty on all new products from the date of purchase when purchased from an authorized Skar Audio dealer. 

The warranty does not cover accidental damage, misuse, running at improper impedance levels, product neglect, or improper installation. If you damage that amplifier and get it repaired by anyone other then Skar Audio this will also void the warranty. Warranties are NOT transferable should you decide to sell your amplifier to a third party.

Skar Audio is not responsible for any damage as a result from the use of these products. By using a Skar Audio speaker, subwoofer, or amplifier - you are accepting full responsibility for the use of the products. Skar Audio is not responsible for loss of hearing, damage to person or property, other person or property, vehicle, and is not limited to just the items described herein.

Skar Audio Warranty Policy

At Skar Audio, it is our goal to make the warranty process as quick and easy as possible. For customers who purchased directly from Skar Audio’s official website, the process can be started by clicking the link below. 

Start A Warranty

For customers who have purchased from an authorized retail site including Amazon, eBay, and Walmart, the warranty process is most easily started by sending a brief description of your issue along with your proof of purchase via email at support@skaraudio.com or by clicking the link below:

Contact Us

For customers who have purchased from one of our brick and mortar dealer partners in your local area, we highly recommend returning to your dealer to start your warranty claim. We work closely with our dealer partners to support them in ensuring that they are able to troubleshoot any issues. If needed, they are able to start a warranty claim on your behalf.

In the rare event that an item needs to be sent in for examination under warranty, Skar Audio boasts a 3 to 5 business day turnaround time for testing and determination of coverage under warranty from the date the item arrives to our facility. While we ask for 3 to 5 business days, often times items are tested and a coverage determination is made within 2 business days from the date of arrival to our facility.

If your Skar Audio product is determined to be defective by our technicians and is set to be replaced, Skar Audio reserves the right to replace the unit with a certified refurbished product for any unit that is beyond the initial 30 day return / exchange policy. Items deemed defective and covered under warranty within 30 days of purchase are eligible for a replacement with a new unit or a refund.

If your product was purchased directly from Skar Audio and is outside 30 days of purchase, the customer is responsible for shipping the product to Skar Audio.

If you product is still within 30 days of purchase directly from Skar Audio some restrictions may apply. 

If your item was purchased from an authorized retailer, the customer is responsible for shipping into Skar Audio for all warranty claims.

Skar Audio does not require any specific carrier for your return shipment, however we recommend that you select a carrier that can provide you tracking information to provide peace of mind that your package arrives to us in a timely manner.

The most common carriers used are UPS, FedEx, and USPS. Please consult your preferred carrier for a rate quote for your specific shipment.

Returns FAQ

If you’re having second thoughts or a sudden change of heart, don’t worry; you have 30 days to return any items from your purchase made on skaraudio.com, for a full refund.

Please note: If an incorrect item is mistakenly purchased and returned, a full refund will be issued to the original form of payment. Once a refund is issued, customers are welcome to repurchase the correct item. We do not offer exchanges for items that differ from the original item purchased.

You can start a return by clicking the link below for all purchases made directly from Skar Audio’s website:

Return an Item

If your item was purchased from an authorized retailer outside of Skar Audio’s direct website, the item would be subject to each individual authorized retailer’s return policies that they have put in place. Any returns would be started with the appropriate authorized retailer.

If your product is within 30 days from the date of the purchase, Skar Audio will provide a return shipping label to have the items returned to us that were purchased via our official website for select items. Please keep in mind that in order to be eligible for a refund, the items must be returned to our facility within 30 days from the date of purchase. For items received outside of 30 days of the date of purchase, Skar Audio reserves the right to decline a refund. 

Returns for purchases outside of Skar Audio’s official site are subject to the policies in place for the individual retailer. Please consult the authorized retailer with whom you made your original purchase for more details surrounding their individual policies.

Upon receiving your items to our facility, we aim to process your return the same day as your product arrives to us, however we ask for 2 business days to process your return. Once processed for a refund from our side, please allow 3 to 5 business days for financial institution to return the funds to your original payment method.

While not required, we ask that any and all original packaging for your item(s) be sent back with your return. Please make sure you package your items securely and safely so that they would return to us in working order.

Skar Audio does not require any specific carrier for your return shipment, however we recommend that you select a carrier that can provide you tracking information to provide peace of mind that your package arrives to us in a timely manner.

The most common carriers used are UPS, FedEx, and USPS. Please consult your preferred carrier for a rate quote for your specific shipment.

Shipping FAQs

Due to varying rates and shipping times, Skar Audio uses a variety of shipping carriers including USPS, UPS, and FedEx. While most items will be sent via FedEx, it is not uncommon to receive items via another carrier when it makes sense as the best option to care for our customers purchases.

Skar Audio is happy to offer retail customers who order directly from Skar Audio’s official website free shipping to the continental United States for orders over $50.

Due to factors beyond our control, we have suspended all international shipping and shipping to Alaska and Hawaii on orders made directly via Skar Audio's official website effective 9/20/2020. Our internal team is working diligently to restore this service and create a better experience for our customers who do not reside domestically within the United States. We do not currently have an estimated time that this service will be available to our friends outside of the continental United States, however, we will be happy to announce once we are able to re-establish this service for our customers outside the continental United States. 

Additional shipping options may be available via other authorized retailers like Amazon or eBay if purchasing from their platform. Please contact these retailers directly to confirm their policies and options that they might have available to you.

Skar Audio has strategically expanded operations within the US, and can reach most of the United States in 3 business days. We make an effort to ship out orders the same day if the orders are made during business hours. Any orders placed over the weekend or after business hours will ship out the following business day.

Skar Audio does offer expedited shipping options at an additional cost. The options available vary based upon area and can be viewed during the checkout process.

Skar Audio is constantly forecasting to keep product from going out of stock; however, unexpected trends in sales may lead to a shortage of a product. When this happens, Skar Audio will always post the expected return date of the product right on the product’s page. Once the item arrives back in stock, we ship all backorders immediately.

Amplifier FAQs

We recommend having the gain tuned with a multimeter to ensure the correct power output and DD1 or O scope in order to ensure that the amplifier is not outputting any distortion or clipping to the subwoofer(s). We recommend between 80-125hz LPF for most of our subwoofers and a subsonic filter set to 25-35hz while Bass EQ is set to 0dB.

Clipping is a form of waveform distortion that occurs when an amplifier is overdriven and attempts to deliver an output voltage or current beyond its maximum capability.

In a sound wave you will notice that the sides of the clipped signal are vertical. That means that the signal will try to move the subwoofers cone from all the way forward to all the way backwards in zero amount of time, travelling at the speed of infinity. Nothing travels that fast, and the subwoofer will either tear itself apart trying, or the flapping cone wobbles just enough to jam the coil in the magnet's voice coil gap.

Both of the positive terminals connect to one positive terminal on the board within the amplifier and both of the negative terminals connect to one negative terminal on the board within the amplifier. The design function allows for the ability to wire more subwoofers to a single amplifier.

We recommend choosing an amplifier that is able to output the correct RMS rating for the speakers you have. All amplifiers will have a max power, however RMS is going to be the constant power supplied to the speaker.

To take your Skar Audio amplifier out of "protection mode" you will have to complete disconnect all wiring that is going into the unit. This includes the remote wire, RCA's, speaker wire and both the ground and power wire. The unit will have to sit, completely disconnected, for several hours.

Skar Audio amplifiers are not stable below 1 ohm. Please be aware that running your amplifier below 1 ohm is against manufacturer specifications and can result in voiding your warranty.

Skar Audio does not service or repair amplifiers in house at our facility, however we have certified a thirty party vendor by the name of Amp Medics to help facilitate and take care of our customer's repair needs. Amp Medics operates independently of Skar Audio and will quote you for your repair independently as well, so please feel free to reach out to them if you are in need of their services using their contact information below.

Amp Medics

C/O Steve 

12121 Little Rd #298

Hudson, FL 34667

Phone: (727) 919-6793

Subwoofer FAQs

To begin you will want to make sure that the settings on your radio are flat or at zero. You should never have to use “bass boost” or “loudness” with a properly tuned system so please keep these settings off. You can definitely use the subwoofer level on your radio for fine tuning. You’ll want to get your system tuned to a good sounding level that is loud but with no distortion or popping. Take your time. Listen carefully to the sound being produced by the subwoofer(s). Once you have found your ideal level, drop your settings (gain) to half of that. For instance, if you are at half gain, drop it down to a quarter gain. This is your “break in” setting. You will want to keep these settings for the first 24 to 36 hours of actual play time on the new subwoofer(s). We find that it is usually about a week of regular music listening in a daily driven vehicle. After those initial 24 to 36 hours; you can retune your system back up to the original setting. Your subwoofer(s) is now broken in and ready.

NOTE* this is the absolute simplest explanation of only one method to break in your new Skar Audio subwoofer(s). There are much more involved methods that require specialized tools but, this method is a basic suggestion. Let us know if you have any other questions.

We often receive the question “Which coil configuration is better; Dual 2 ohm or Dual 4 ohm”. In actuality, neither is superior to the other. Simply put, the difference in the coil configuration helps determine the impedance (or resistance) an amplifier will see when the subwoofers are wired to the amplifier. You will want to consider the capabilities of your amplifier and the number of subwoofers you will be connecting per amplifier in choosing which coil configuration will work best for your set up.

Enclosure FAQ

At this time, Skar Audio does not design custom enclosures. This includes making any recommendations on 4th and 6th order bandpass enclosures. We do however have some detailed cut list for generic enclosures that are built to spec for multiple combinations of our subwoofers. We would be happy to assist in sending these free of charge to any customer, however we are not able to make any modifications to them.

It is important when reviewing enclosures for fit with your subwoofer(s) to consider a few basic specifications. 

The first is the volume, per subwoofer, of the enclosure. If you enclosure is too small or too large in terms of volume, the performance of your subwoofer can suffer. It is important when assessing volume that you consider any displacement in the enclosure including port, bracing, and subwoofer displacement. These all take away from the gross airspace of the enclosure. 

The second is the mounting depth of the enclosure. The subwoofer needs to be able to create a tight seal when being mounted, so if the subwoofer cannot sit flush to the surface when mounted, it will be tough to create a proper seal. 

The third specification is the cut out diameter. The cut out diameter is the size of the hole in which the subwoofer will be mounted. If the cut out diameter is too small, the basket of the subwoofer will not allow the sub to sit flush and create a tight seal. If the cut out diameter is to large, the mounting holes may not provide enough room to securely affix to the enclosure.

The final specification applies to ported, or vented, enclosures. Skar Audio provides, as do many manufactures, the recommended tuning frequency of the enclosure. Using a subwoofer in an enclosure that is not properly tuned can decrease the subwoofers ability to perform at its peak based upon the subwoofers specifications.

Skar Audio knows the importance of finding/building a great enclosure to unleash the power of your subwoofer, so we proudly display all our recommendations for our subwoofers and their enclosure specifications on each product’s page. Skar Audio is proud to offer a variety of prefabricated enclosures for those individuals who are looking for an enclosure for their subwoofers.